Frequently Asked Questions
FAQ's for New York Princess Cruises
NY Princess Cruises Aboard the Nautical Empress!
Arrival & Check-in
What time should I arrive for my cruise?
To board quickly, simply scan your ticket. We recommend arriving at least half an hour before departure to check in smoothly and ensure you don’t miss the boat! Times of departure are 11am, 12:30pm, 2pm, 3:15pm, 4:30pm and 5:30pm. These departure times can vary due to factors like unboarding and onboarding of passengers. Safety is always the top priority for ships, so these variations are necessary to ensure a safe and smooth operation. your safety is our top priority! We have 600 life jackets (one for everyone) on each deck for easy access. Our crew is here to help and answer any questions.
How do I board quickly?
It’s simple! Make sure you have your digital ticket with a QR code ready on your mobile device. Our crew will scan it, and you’ll be on board in no time.
What if I cannot print my confirmation?
Present written confirmation or QR code on phone to ticket counter.
Do you need reservations for specific dates and times?
Yes, please make sure you have the correct date & time selected before booking. If we have any open slots for a different date, we will be happy to transfer the time & date of your booking.
Clothing
What should I wear during the cruise?
Dress comfortably in casual clothing suitable for the weather. If you’re unsure, bring a light jacket or sweater just in case.
What kind of footwear should I choose?
Opt for comfortable, non-slip shoes, especially if you plan to explore the boat. You’ll want to move around comfortably during your cruise.
Cruise Details
How can I stay informed about my cruise details?
Once you purchase your tickets from our website, our modern digital system will keep you updated. You can choose to receive reminders via email or text, whichever you prefer.
How long is the cruise?
The adventure lasts one hour, departing daily at 11am, 12:30pm, 2pm, 3:15pm, 4:30pm and 5:30pm. It’s the perfect way to unwind and explore.
What iconic landmarks will I see during the cruise?
Feast your eyes on the Statue of Liberty (we do not go on the Island), Ellis Island, Brooklyn, Manhattan And Williamsburg and Manhattan Bridges, The Freedom Tower, the Empire State and The Chrysler Building and other breathtaking NYC iconic landmarks. Don’t forget your camera to capture these memorable moments!
Is there live commentary during the cruise?
Yes! Our knowledgeable crew provides interesting facts and historical insights about the sights you’ll see. Listen in and learn more about the city.
Can I take photos during the cruise?
Absolutely! Capture the breathtaking views of the New York Harbor, the Statue of Liberty, and other landmarks. Don’t forget your camera or smartphone!
Are there any age restrictions for passengers?
Passengers of all ages are welcome! Kids 10 years and under ride for free.
Are there life preservers onboard?
Yes, adult and children sizes.
Onboard Amenities
Can I bring my pet on board?
Only service dogs are allowed.
Are restrooms available during the cruise?
Yes, we have clean and well-maintained restrooms on board for your convenience.
How much are children’s tickets?
Children 10 and under ride FREE!
Capacity of ships?
600 passengers plus crew.
Rain policy?
The Nautical Empress features a ballroom area that is covered. There are other locations on the ship that aren’t protected from the rain that include the top & bottom decks. We sail rain or shine but refunds are not guaranteed if the weather becomes to dangerous to depart.
Outdoor & Indoor Seating?
Yes, there are plenty of indoor & outdoor seating and standing options.
Wi-Fi?
Yes, we have Wi-Fi onboard.
Smoking regulations?
No smoking anywhere on the Nautical Empress.
Other
Stroller permitted?
Yes, in folded and closed.
Seat accommodations for larger individuals?
Yes, armless chairs upon request.
Refund policy?
Check the Cancelation Policy on the website.
Boarding pictures taken?
Yes. Capture a memorable moment with Lady Liberty during your cruise! Our professional photographers offer a photo package which includes a picture with the Statue of Liberty at an incredibly low price of $25.00.
Parking
Is there parking available near the departure point?
Yes, we have designated parking areas nearby. Arrive early to secure a spot.